Criteria for content


There is a lot of poor information online and we know first hand how hard it can be to decide where to search and what to trust. At Bolster, we will always strive to give you the best possible guidance to support your loved one.

We value robust, evidence-based and trustworthy content. We define this in the following ways:

1. Evidence that is accessible through the UK’s National Institute for Clinical Excellence evidence search. This means that the information is high quality and authoritative, freely available, regularly refreshed and up to date. We will specify when the information is accessed.

2. Information or tools provided by leading, evidence-based organisations which we know personally and can vouch for. These include charities like Crisis Text Line in the United States and Mind, MQ and The Mix in the UK, as well as academic institutions. We will keep an updated list of these trusted sources and why we believe them to be robust here.

There is only one exception to this is:

3. Stories of lived experience from people who have experienced mental ill-health themselves. One person’s narrative is never scientifically robust but these stories can be powerful in helping supporters understand how it feels to have different mental health issues. We will always clearly mark stories so that you know that you are reading a personal account.

You can send us comments and queries on our content criteria by clicking here.